1. Refund window
If ProxyLens does not work for your intended use case, you may request a refund within 14 days of the original purchase or renewal date. Refunds are reviewed using the purchase date, license activity, and support history.
ProxyLens policy
Refund Policy
This policy applies only to ProxyLens purchases, subscriptions, and license renewals made through XeonTech or an authorized payment provider.
2. Eligibility
Refunds are generally available when the product cannot be installed, activated, or used as described, and our support team cannot resolve the issue within a reasonable time. Please include your order email, license key, macOS version, and a short explanation.
3. Non-refundable cases
Refunds may be declined for requests made after the refund window, repeated refund abuse, expired promotional licenses, or purchases made through third-party stores that require refunds to be handled by that store.
4. Team and volume licenses
Team, enterprise, invoice, and purchase-order transactions may have custom commercial terms. If your quote or invoice includes separate refund terms, those terms take priority for that purchase.
5. How to request a refund
Contact XeonTech support with the purchase email, order ID, license key, and reason for the request. Approved refunds are returned to the original payment method when possible.