XeonTech legal
This policy explains how refunds, cancellations, renewals, and billing changes work for XeonTech products and services, including ProxyLens.
This policy applies to purchases, renewals, paid licenses, subscriptions, and billing requests for XeonTech products and services, including ProxyLens, unless a separate written agreement or invoice states different terms.
If you purchased through an authorized third-party store or payment provider, that provider may require the refund or cancellation request to be handled through its own process.
You may request a refund within 14 days of the original purchase or renewal date if the product cannot be installed, activated, or used as described and our support team cannot reasonably resolve the issue.
The refund window is measured from the date the payment was completed, not from the date the product was first used. For renewals, the window is measured from the renewal charge date.
Refunds are generally considered when one or more of the following applies:
You may request cancellation of an active subscription or renewal by contacting XeonTech support. Cancellation stops future renewals but does not automatically refund charges already processed, unless the request also qualifies under this refund policy.
Please submit cancellation requests before the next renewal date. We recommend contacting support at least three business days before renewal so there is enough time to review and process the request.
Subscription access generally remains active until the end of the paid billing period after cancellation. Lifetime licenses are one-time purchases and do not renew automatically.
If a refund is approved, access to the refunded paid plan may be disabled, downgraded, or converted to any available free plan. License keys associated with refunded purchases may be deactivated.
Refunds may be declined for requests made after the refund window, repeated refund abuse, expired promotional licenses, completed custom work, or purchases made through third-party stores that require refunds to be handled by that store.
Team, enterprise, invoice, purchase-order, and custom commercial transactions may include separate refund or cancellation terms. If a quote, order form, or invoice includes separate terms, those terms control for that purchase.
Seat additions, volume discounts, custom enablement, migration help, and special commercial arrangements may be non-refundable once provisioned, unless the applicable order form states otherwise.
If a payment fails, your subscription or license access may be paused until payment is completed. If you believe you were charged twice, charged the wrong amount, or charged after cancellation, contact support with the transaction details so we can review the issue.
Where a billing error is confirmed, we will correct it by refunding, crediting, or adjusting the affected charge as appropriate.
Approved refunds are returned to the original payment method when possible. Processing times depend on the payment provider, card network, bank, and country. It may take several business days for an approved refund to appear on your statement.
Taxes, currency conversion, bank fees, or payment-provider fees may be handled according to the rules of the payment provider and applicable law.
Please include enough information for us to identify the purchase and evaluate the request:
Contact XeonTech support with your purchase email, order ID, product or license details, and the reason for the request. Approved refunds are returned to the original payment method when possible.
We may ask reasonable follow-up questions to confirm eligibility, troubleshoot the issue, prevent fraud, or verify account ownership.
We may update this policy from time to time. The policy in effect at the time of your purchase or renewal generally applies to that transaction, unless a change is required by law or is more favorable to you.